---
title: "How to Reset Your Password"
url: "https://knowledgebase.xandapay.com/en/article/how-to-reset-your-password"
language: "en"
last_updated: "2025-03-12T18:02:43.062Z"
---

# How to Reset Your Password

If you have forgotten your password for your XandaPay account, follow these steps to reset it

[Synthesia video player - How to Reset Your XandaPay Password](https://share.synthesia.io/embeds/videos/c4149c69-1778-48ff-bca1-9560992d7285)

## **Step 1: Open Your XandaPay Portal**

-   Open your web browser and go to your company's XandaPay login page.  
    Example: **yourcompany.xandapay.com**
-   Click on the **"Login"** button.

![](https://cdn-assets.productfruits.com/6eed758f-f8e9-4663-9ce9-e4332ba113b6)

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## **Step 2: Click on "Forgot My Password"**

-   On the login page, look for the **"Forgot Password?"** or **"Forgot My Password"** link.
-   Click it to proceed to the password reset page.![](https://cdn-assets.productfruits.com/99680eb3-a47e-4035-893f-45a29676aeb2)

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## **Step 3: Enter Your Registered Email Address**

-   You will see a form titled **"Forgot My Password"**.
-   In the **"Email Address"** field, enter the email address you used to sign up.
-   Double-check your email for typos.

![](https://cdn-assets.productfruits.com/47d2cc86-343a-40ed-b959-8729d709aff1)

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## **Step 4: Click "Reset My Password"**

-   After entering your email, click on the **"Reset My Password"** button.
-   If your email is registered, XandaPay will send you a password reset link.

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## **Step 5: Check Your Email for a Reset Link**

-   Open your email inbox and look for an email from **XandaPay**.
-   If you don’t see it, check your **Spam/Junk** folder.
-   Click on the **password reset link** provided in the email.

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## **Step 6: Create a New Password**

-   The reset link will take you to a secure page.
-   Enter a **new strong password** (at least 8 characters, including a mix of letters, numbers, and symbols).
-   Confirm your new password by entering it again.

![](https://cdn-assets.productfruits.com/d983a796-3393-4453-b717-e365e8887313)

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## **Step 7: Log In with Your New Password**

-   Once your password has been reset successfully, return to your **XandaPay login page**.
-   Enter your **email address** and new **password**.
-   Click **"Login"** to access your account.

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## **Troubleshooting Tips**

✅ **Didn’t receive the email?** Wait a few minutes or check your spam/junk folder.  
✅ **Entered the wrong email?** Go back and enter the correct registered email address.  
✅ **Password reset link expired?** Request a new reset link by following the same steps.  
✅ **Still having issues?** Contact **XandaPay Support** for further assistance.

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Now you can securely access your XandaPay account with your new password! 🚀